Frequently Asked Questions

The GPS tracking unit sends out a signal at time intervals depending on the subscription plan you have you have purchased. The message is sent out to the Telemax software to decode and understand the location of the tracking unit. The tracking’s system updates this position on the screen for you, giving you a detailed location and the route that your vehicle is taking in real-time.

GPS tracking consists of two sections, the first being the tracking device such as the Plug and Play tracker that is plugged into the vehicle and the software that interacts with it and displays it on the map and in reports.  The GPS tracking device in the car sends the position data to the Telemax server where the software then reads and displays the information in an easy to see format.

Yes moving the tracker in-between cars is straightforward and quick. Simply unplug the device, locate the OBD2 port in the new vehicle and connect the tracker. Next, change the details of the vehicle in the Telemax software.

Every truck or car on the road produced after 1996 is lawfully mandated to have the OBD-II Plug fitted. It usually can be located near the car's steering wheel close to the driver's knees.The OBD-II is an onboard computer inside your vehicle that observes emissions, speed, distance traveled, and additional data about your vehicle. It's will tell from the computer that there is an issue in the vehicle and normally display it on the vehicle dashboard. Traditionally, a mechanic would hook up a scan tool to the port to read any fault codes with your car. The OBD-II port for Telemax's Plug & Play tracker is used to power the device only.

The OBD2 Plug & Play tracker is specifically designed to minimise battery draining. The tracker can stay connected to a car for weeks without affecting your battery.

The OBD2 Plug & Play tracker has a backup battery built inside, so if the unit is disconnected from the main power of the vehicle the device will also send out an alert. The device comes with Y cable which means it can be hidden behind the dash if required.

Anyone can install the device and no installation experience is required, first find the OBD2 port in your vehicle which normal near the vehicle's pedals push the tracker onto the port and that's it.

The main advantage is that there no downtime to your fleet, no wires to connect and it will save you money on not having to employ a professional installer. This cost can sometimes be the same price as the GPS tracker.

If your car or truck doesn't have an OBD port, this may mean it was built before it became mandatory. You can still, however, purchase a harness kit that is wired to positive and ground which has, on the other end an OBD port for the GPS tracker to connect onto it.

There is a myth that Plug and Play GPS tracking devices may damage some electronics in the car and possibly even void the manufacturer's warranty.  The GPS tracker is in no way changing the vehicle mechanically and only receives power from the port.

There is a majority of trucks and some cars that do not have an OBD2 port and therefore can not use the plug and play tracker. Also, the hardwired tracker is capable of connecting driver ID readers and other hardware.

We have a team of installers that can fit your tracker if you required. If you would like to install the tracker yourself it needs to hardwired in the truck or vehicle. On a basic installation, three wires need to be connected. 12V-24V positive power, ground and ignition.

The GPS tracker needs to be installed inside the dash of the vehicle in the correct position as per the instructions provided with the tracker. This ensures that the tracker can see good satellites and facing the right direction for our driver behaviour to operate correctly.

The GPS tracker can be uninstalled and reinstalled from any of your assets and put into something new. Let us know by email or phone, and we will update the details to reflect the odometer reading and other information.

If for any reason your asset and tracker go out of the phone network which it uses to get its positions back to the Telemax site it will store the locations where it has been. Once the Solar GPS Asset Tracker comes back into the phone network, it will send out its latest position as well as the stored locations. So you can still see where the unit has been.

The Solar GPS Asset Tracker has two ways of attempting to get a location. The unit first looks for the GPS satellites in the sky and the second looking for closest phone towers. This makes extremely powerful when you need to find something.

The tracker is designed to operate in all conditions regardless if there is direct sunlight on the solar panel. The solar panel helps bring the internal battery back up to full charge. The device will still be capable of sending out positions.

Because the Solar GPS Asset Tracker doesn't have direct power connected to it needs to go to sleep to conserve power. Each time it sends a location it wakes up gets its position, sends the position and then goes back to sleep. So when the tracking unit is asleep, we can not get a real time position.

Sendle provides our standard shipping service, and in general, Brisbane deliveries arrive overnight or sometimes the same day, and deliveries to nearby cities are within 2-3 days. You will receive as part of your order a tracking number and be able to track your parcel online.

Clients will use this if they require their order the Next business-day by using the Australian Post network, which covers 80% of Australian business addresses, private addresses. You will receive as part of your order a tracking number and be able to track your parcel online.

If you need next day delivery to a capital city or major regional centre in Australia, or you want your freight prioritised, then the Toll Priority service is what you should select. You will receive as part of your order a tracking number and be able to track your parcel online.

An OBD-II Y cable can be used to connect two OBD-II devices to one vehicle at the same time. Why would I need to have two connected at the same time?  The first reason would be that your OBD-II port is in a location that might be in the way of the driver's legs and could damage the tracker. The second reason could be that you may want to put the GPS tracker in a more secure location, but make the spare OBD-II port available for your car service. And thirdly anyone looking for a tracker in your vehicle would see a regular OBD-II plug with nothing connected to it and automatically think there was no tracker in the car.

Connecting the GPS Plug, and Play tracker to a European heavy vehicle using the FMS harness makes installation easy. All European truck manufacturers agreed to include a connector for the FMS interface from beginning of  2009. The first step in installing is connecting the GPS Plug and Play tracker on the OBD-II plug of the harness and the second is connecting the other end to the FMS plug. Installation can be done under 30 seconds. Major truck manufacturers are Daimler, MAN Truck & Bus, Scania, DAF Trucks, IVECO, Volvo Trucks and Renault Trucks.